Reference

Our Terms Shape How Your Account Works

When you open an account with dukun 138, you enter into a clear agreement with us about how deposits, withdrawals, gameplay and your data are handled.

Real account securityDANA, OVO, GoPay, QRIS clarityYour withdrawal rights explainedData handling transparency

Explore the Lobby Read FAQ

What Our Terms Cover – The Core Rules

dukun 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms define who can open an account with dukun 138, how your funds are protected, what happens when you deposit via DANA, OVO, GoPay or QRIS, and how withdrawals are verified before they reach your wallet. We spell out the rules around game play—no multi-accounting,

1
no bonus abuse, no use of automated tools—and how we handle disputes. Players in Bandung, Medan and across Indonesia use the same account terms; access and eligibility depends on local law. Your account belongs to you alone; we keep it secure and never share your payment
2
details with third parties outside payment processing. If you close your account, we explain what happens to your balance and how long we retain your data. These terms apply the moment you agree to them during sign-up; if we change them, we notify you and you
3
can choose to continue or leave.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

QUESTIONS ABOUT TERMS

How to Contact Us About Your Account Agreement

SECURITY & DATA

How We Protect Your Information Under These Terms

Account Data

Your username, email and payment details are encrypted the moment you type them. We store them only as long as your account is active. When you close your account, we delete personal data after 90 days unless law requires us to keep records longer.

Withdrawal Verification

Before any payout leaves dukun 138, we verify your identity and check that the withdrawal amount matches your real balance. This protects you from unauthorised access and us from fraud. You'll see the status in your transaction history.

Cookie & Tracking Policy

We use cookies to keep you logged in and to track your gameplay patterns so we can spot unusual activity on your account. You can disable non-essential cookies in Settings; essential ones keep your account secure and cannot be turned off.

Payment Rail Security

DANA, OVO, GoPay and QRIS transactions are secured by the payment provider's encryption. dukun 138 never holds your payment credentials directly. All transfers are logged and matched to your account within seconds.

Access Requests

You have the right to download a copy of all your account data—bets, deposits, withdrawals, messages. Go to Settings > Privacy > Download My Data. We provide it within 7 business days as a file you can keep.

Policy Changes

If we update these terms, we email you at least 14 days before they take effect. You can review the change log in your account. If you disagree, you can close your account before the new terms apply.

Frequently Asked About Our Account Terms

No. Our terms permit one account per person. If we find duplicate accounts linked to the same identity, we close them and may hold any balance pending verification. This rule protects the integrity of the platform and prevents bonus abuse.

Our terms require deposits to come from a payment account registered in your name. If we detect a mismatch, we pause the deposit, ask for proof of authorisation, and may close your account if you cannot verify ownership. Always deposit from your own wallet.

Withdrawal limits depend on your account status and verification level. Our terms allow verified accounts to withdraw up to a daily maximum; once you reach it, the next withdrawal is queued for the following day. Check your account Limits page for your specific ceiling.

Our terms guarantee that any balance in your account at closure is paid out to your original deposit method within 7 business days. If you no longer have access to that payment account, contact support with proof of identity so we can arrange an alternative payout.

We retain your account data for 90 days after closure to handle any disputes or payment reversals. After 90 days, personal data (email, address, payment details) is deleted. Game history and transaction records are kept for 7 years for legal compliance.

No. Our terms require us to notify you by email at least 14 days before any material change takes effect. You can review the exact changes in your account or contact support for a summary. You always have the right to close your account if you disagree.

Open a dispute ticket in Settings > Help > Report an Issue and describe the breach clearly. Include dates, amounts and screenshots. Our compliance team investigates within 48 hours. If we're found to be at fault, we remedy it and may offer account credit.

Our Terms Shape How Your Account Works

How to Contact Us About Your Account Agreement

How We Protect Your Information Under These Terms

Account Data

Withdrawal Verification

Cookie & Tracking Policy

Payment Rail Security

Access Requests

Policy Changes

Frequently Asked About Our Account Terms

01 Can I have more than one account with dukun 138?

02 What happens if I deposit using someone else's DANA, OVO or GoPay wallet?

03 Are there limits on how much I can withdraw each day?

04 If I close my account, what happens to my remaining balance?

05 How long do you keep my account data after I close my account?

06 Can dukun 138 change these terms without telling me?

07 What if I believe dukun 138 is not following its own terms?

Related Pages