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How We Protect Your Information

When you open an account with dukun 138 and deposit through DANA, OVO, GoPay or QRIS, your personal and financial data stays encrypted and secure.

Account security from registrationEncrypted payment processingClear data retention rules
dukun 138 How We Protect Your Information
GET HELP WITH PRIVACY

Contact Us About Your Data

If you have questions about how we handle your privacy or want to exercise your rights regarding your personal data, our team is ready to help.

Live Chat Support Open your account menu and select Help.
Email Requests Send privacy inquiries to our support email.
Account Settings Navigate to Settings, then Privacy & Data.
HOW WE SECURE YOU

Data Handling and Account Protection

We keep your account and payment information safe through encrypted connections, secure servers and regular security audits.

Encrypted Deposits

DANA, OVO, GoPay and QRIS transactions use end-to-end encryption. Your payment details are never stored in plain text on our servers.

Withdrawal Verification

Before releasing funds, we verify your withdrawal request against your registered identity. This prevents unauthorized account access and protects your winnings.

Session Cookies

We use cookies to keep you logged in securely and remember your lobby preferences. Essential cookies cannot be turned off; optional tracking cookies can be disabled in your settings.

Data Retention

Transaction records are kept for three years after account closure to meet Indonesian financial compliance. Personal account data is deleted upon your request.

Third-Party Links

When you click external links from our lobby or email, that site's privacy policy takes over. We are not responsible for their data practices.

Policy Updates

We update this policy when our practices change. We notify you via email or in-app message if changes affect how we use your data. Continued use means acceptance.

Privacy Policy Questions

Real questions from players about what happens to their data, how to control it and what their rights are.

We collect your name, email, phone, date of birth and payment details when you register. We also track your IP address, device type, gameplay activity and support chat messages. This helps us verify your identity, process payments through DANA, OVO, GoPay and QRIS, prevent fraud and respond to disputes.

Payment data is encrypted and stored on secure servers separate from your account profile. We do not retain full credit card numbers or full bank account details after your deposit clears. Payment partners hold encrypted tokens instead. Your DANA, OVO, GoPay and QRIS details are protected under the same encryption standard as major banks.

Yes. Go to your account Settings, then Privacy & Data, and request a download or deletion. We process downloads within seven days and deletions within 30 days. Transaction records for dispute resolution are kept for three years; personal details are removed immediately after your request.

Your account team, payment processors for DANA, OVO, GoPay and QRIS, and our security team have access to your data as needed. We do not share it with marketing partners, advertisers or data brokers. We only disclose data if required by court order or local law enforcement.

Personal account data — name, email, phone — is deleted within 30 days of your request. Transaction records are kept for three years to meet Indonesian financial regulations and handle chargebacks. After three years, all transaction history is purged from active systems.

You have the right to access all data we hold about you, request correction of inaccurate information, delete your account and data, and object to certain processing activities. Contact our team via live chat or email to exercise these rights. We respond within five business days and provide a clear explanation of any limits.

Yes. Essential cookies keep you logged in and secure your session. Optional analytics cookies track your lobby browsing to help us improve the platform. You can disable non-essential cookies in your browser settings without losing account access, though some features may work differently.