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Your Account Rights and Our Legal Framework

When you open an account with dukun 138, you're entering a clear set of terms that protect both you and our platform.

Account verification via phone and emailWithdrawal requests processed within 24 hoursData encrypted and stored per local law
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dukun 138 Your Account Rights and Our Legal Framework
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How to Reach Us With Legal or Account Questions

Live Chat Open the chat bubble in your account and speak to a team member about…
Email Support Send detailed questions to our legal support inbox; include your account ID and a…
Account Settings View and update your legal details, phone number and email directly from the Settings…
DATA & SECURITY

How We Protect Your Information and Account

Identity Verification

We verify your name, date of birth and payment method before any withdrawal. This step happens once; future withdrawals are faster. Verification depends on local law and document validity in your region.

Encrypted Transfers

Every deposit and withdrawal uses industry-standard encryption. Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end between your device and our payment gateway.

Cookie and Tracking

We use cookies to keep you logged in and to detect fraudulent login attempts from unfamiliar devices. You can manage cookie settings in your browser; disabling them may slow down your account access.

Data Retention

Account data, transaction history and verification documents are kept for seven years after your account closes, where local law requires it. You can request deletion of personal data by contacting support.

Payment Security

Funds held in your dukun 138 wallet are separate from our operational accounts. In the rare event of a platform issue, player funds are protected and recoverable.

Account Access Rights

You can request a copy of all data tied to your account, including bets, deposits, withdrawals and profile information. Submit the request via the Settings menu or email support.

What Visitors Ask About Our Legal Terms

Go to the login screen and tap 'Forgot Password'. We'll send a reset link to your registered email or phone number. If you've lost access to both, contact live chat with your account ID and we'll verify your identity through security questions before restoring access.

Yes. Go to Settings, scroll to Account Management and tap 'Close Account'. Any remaining balance will be sent to your registered payment method within 48 hours. Once closed, you'll need to open a new account to play again.

Email support with your account ID and the phrase 'data request' or 'deletion request'. We'll verify your identity and send you a copy of your data within five business days. Deletion requests take up to 30 days after your account is closed.

Withdrawals usually process within 24 hours if verification is complete. If your withdrawal is pending after 24 hours, it may be held for fraud review — a standard check on all large withdrawals. Contact live chat with your withdrawal ID; we'll explain the hold and update you on timing.

We share account data only with payment processors (like DANA, OVO, GoPay and QRIS partners) to complete your transactions. We do not sell your email, phone or personal details to advertisers or other companies. Regulatory authorities may request data where local law permits.

One account per person. Sharing your login or credentials violates our terms and can result in account suspension and forfeiture of funds. If we detect duplicate accounts registered to the same person, both are closed and balances are forfeited where permitted by local law.

The full Terms of Service is available in the footer of our site under 'Legal'. You can also request a PDF by emailing support. We update terms quarterly; the version date is always listed at the top of the document.

Related Pages

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